8:30 – 9:10: How Salesforce.com Drives Sales Productivity

The secret is out! Join us to learn how we define and execute sales productivity programs inside salesforce.com, around the world! Hear about our use of the latest technology for on-boarding and training, sales processes, and communication tactics. All powered by our own Salesforce products!

10:30 – 11:10: Energize Your Community to Drive Customer, Partner, and Employee Engagement

The Community Cloud is designed to drive engagement, but there are many tips your organization can use to maximize community activity and impact. Join us to learn best practices from community management experts and hear how our most successful customers create thriving communities. We’ll take a deep look at how you can drive adoption in your community and explore creative community engagement strategies.

12:00 – 12:40: Gamification Keynote: The Future of Engagement with Special Host Gabe Zichermann

Gamification has now been established as a valid tool in the enterprise, but how will it evolve from here? Join us to hear from a panel of thought leaders in the industry as we discuss the current and future state of gamification and engagement design.

13:30 – 15:30: Welcome to the Customer Success Platform with Marc Benioff & Special Guests

Join Marc Benioff and guests to see the future of cloud computing and technology.  Mr. Benioff will highlight how successful companies are innovating with new technology and connecting with their customers in new ways. This event will include major new announcements, customer product demonstrations, and discussions with industry thought leaders on the future of our industry.

16:30 – 17:10: Driving Active Use and Adoption in the Enterprise Through Gamification

Are you struggling to drive active use and adoption of complex enterprise business processes? It might be time to gamify your Salesforce implementation to increase sales and channel engagement, adoption, data accuracy and timeliness. Join us to learn how Adobe and VMWare used game mechanics to drive desired behavioral changes within the field and channels resulting in improved sales performance and partner engagement. Adobe and VMWare will share what works, what doesn’t, and how to successfully plan for your inevitable gamification program